What is Covered

Our warranty covers manufacturing defects in materials and workmanship under normal use for the duration specified below.

• Movement defects and malfunctions
• Case and crystal manufacturing defects
• Crown and pusher functionality
• Strap or bracelet attachment defects

Warranty Period

All XLI23 timepieces are covered by a 24-month international warranty from the date of purchase. The warranty period begins on the date shown on your original purchase receipt or warranty card.

What is Not Covered

The warranty does not cover damage resulting from:

• Normal wear and tear, including scratches, dents, or cosmetic damage
• Improper use, accidents, or negligence
• Unauthorized repairs or modifications
• Water damage if water resistance specifications were exceeded or if the crown was unscrewed under water
• Loss or theft

How to Make a Claim

To initiate a warranty claim, please follow these steps:

• Contact our support team with your order number and description of the issue
• Provide photographs of the defect
• Return the watch in its original packaging with proof of purchase
• Our team will assess the claim and provide repair or replacement as appropriate

Servicing and Maintenance

We recommend servicing your XLI23 timepiece every 3-5 years to maintain optimal performance. Regular maintenance includes movement inspection, lubrication. Servicing fees apply and are not covered under warranty.